Policy

POLICY

1. Goods sold are not returnable, exchangeable or refundable otherwise a cancellation fees of 30% on purchase price will be imposed.

2. We do not offer refunds on any item unless is grossly misrepresented. In the event of damaged, missing or incorrect goods received, these matters must be reported to us ASAP at +6016-3234991 (PREM) within 3 days of receiving your items.

3. Please make sure the parts fix with your car model before place order. Refund will not be accept if order was place wrongly.

4. If a refund is given it will only be for the cost of the item. Shipping and Handling is non refundable. Restocking and other fees may be charged.

 

RETURN POLICY

The following conditions apply:

  • All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled for the refund/return.
  • All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.
  • TOPSOUND PERFORMANCE¬†shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from TOPSOUND PERFORMANCE’ error. In the event that same items/goods are not available, TOPSOUND PERFORMANCE¬†shall refund the purchase price of the items excluding the delivery charges to the customer.

 

IMPORTANT NOTE

If there is a problem, we can work together to resolve the problem. I have always been extremely fair and always try to work with my reasonable customers. Negative feedback doesn’t go away and should only be left as a last resort! I strive for positive feedback, harmonious relations and even some friendships. We will make every attempt possible to resolve the issue if we made a mistake.(It happens). Please do not assume a mistake is intentional. Let us know if our service could be better!!